How to manage the 'internal customer': India Inc has a serious battle looming

By Avik Chanda, ET CONTRIBUTORS | Updated January 14, 2020, 12.01PM IST

The current attrition situation across industries in the country is rather strangely poised. While some sectors such as IT continue to witness retrenchment, for a host of others — ranging from life sciences, pharmaceuticals and healthcare to financial services and retail — the voluntary attrition rate in the previous financial year has been 14.8% to 18.5%, according to a report

engagement and well-being? The questions at this present juncture may sound regrettably rhetorical — but they are the ones HR leaders in companies across India need to be asking themselves urgently. Avik Chanda is a business advisor, researcher, columnist and entrepreneur. He is the author of “From Command To Empathy: Using EQ in the Age of Disruption”.

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