Freshdesk doubles ARR in H1 2020

The company's chat, telephony and support software saw a surge in demand as clients looked to manage spikes in both demand and support requests while working from remote locations.

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The customer engagement software company said it had seen continued momentum during the pandemic.
Chennai: Freshworks said three of its 12 products have seen 100% growth in revenue in the first six months.

The company's chat, telephony and support software saw a surge in demand as clients looked to manage spikes in both demand and support requests while working from remote locations.

The customer engagement software company said it had seen continued momentum during the pandemic.


“No one could have predicted the events that have unfolded during the past few months, yet Freshworks has continued to make progress in important areas,” said Girish Mathrubootham, CEO and founder of Freshworks.

Freshworks said it had provided access to free technology and expertise to small and midmarket enterprise businesses to help combat the global pandemic.

Freshworks provided a free version of the Freshchat platform to mid-market enterprises as they moved customer service online and dealt with surging ticket volume with remote or limited staff.
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“Our business has been resilient, showing growth across our chat, telephony and customer support products that strengthen customer communications — a lifeline during these unprecedented economic times,” Mathrubootham said.

Freshworks added that it was listed as a CRM Watchlist winner and also appointed key executive hires and entered into strategic partnerships with Tata Consultancy Services Limited and Slack Technologies, Inc.
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