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Building resilience: Lessons from the last crisis

Travel and tourism sector has periodically faced upheavals that threatened to derail businesses. From an economic downturn to natural calamities, the sector has periodically faced many challenges. The pandemic may be the stiffest test it has faced in decades, but Deep Kalra, Founder & Group Executive Chairman, MakeMyTrip, says multiple disruptions have taught them the value of resilience. Preparing for the tough days during good times is the most prudent strategy.
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