Techtonic tales: Why the BPM industry is likely to outperform IT firms in 2020

By Jochelle Mendonca and Anandi Chandrashekhar, ET Bureau | Updated February 13, 2020, 11.02PM IST

The information technology services sector is likely to underperform the business process management (BPM) industry in 2020, say analysts, as the market faces a slew of challenges from the US election and Britain’s exit from the European Union to the growing Covid-19 epidemic. India’s top IT services firm, Tata Consultancy Services, is set to miss double-digit growth this fiscal

changed. “I think everyone is embracing the change in terms of design, agile, cloud and others because that era, both for large organisations and their vendors, to be just outsourced providers is gone,” the Swiss bank’s chief information officer, Michael Dargan, told ET. UBS works with Infosys, Cognizant, HCL Tech, Wipro and other IT service providers, Dargan said.

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