CUSTOMER EXPERIENCE
Meeting Customer Expectations with Agility & Empathy- Imperatives for CMOs in the New Decade- An alternate delivery channel: What began as a Covid-time experiment is now being explored by all restaurants
Industry executives said D2C channels also allow the restaurants to customise guest experiences and access to direct customer feedback inst...
- Dassault Systèmes introduces 3D EXPERIENCE SOLIDWORKS for professionals, students
3DEXPERIENCE SOLIDWORKS for Students helps prepare students for employability in a highly competitive job market by developing the engineer...
- ToneTag helps Amazon app customers to shop offline
Besides using its flagship technology that uses sound waves to carry encrypted payments data, ToneTag is engaged in creating a payments sol...
- CEAT Shoppes outlets to act as full-fledged customer service centres
Customers can avail claim resolution and replacement within minutes through the on-spot claim resolution service, it said, adding that thro...
- Xiaomi Mi QLED TV 4K review: Finds its strength in design and overall good audio-visual experience
The smart TV is competitively priced for a product in the high-end category.
- Virtual tastings, live streaming experiences: Eight ways wine will change in 2021
The Covid-19 upended all our oenophile habits from how we buy wine to how we taste it.
- India Inc.’s success in 2021 hinges on customer experience: Zendesk
Zendesk has found that 90% of Indian companies are likely to prioritise customer experience in 2021, compared to 53% for countries in the A...
- Indian consumers feel AI drives better consumer experiences: Pega survey
Indian consumers were more trusting of new technologies like AI if they see the potential to improve their productivity and make things sim...
- Hansgrohe - making everyday experiences with water memorable
- Looking to enhance customer experience at dealerships in India: Kia
The company noted that besides making changes in the company dealerships in sync with the new logo and brand identity, the automaker also p...
- We want to own technology around customer experience: FCA's Mamatha Chamarthi
At a time when many of its rivals are relying more on outsourcing to save costs, Fiat Chrysler (FCA)wants to have its core technologies in-...
- 'COVID-19: Minimum touch ethos to be key value drivers for auto makers for connected cars'
Automakers will need to build a connected car strategy that contains a differentiated customer experience at its core backed by technologic...
- IBM, Indian Oil Corporation collaborate for digital services
The IndianOil One mobile app and portal are part of Indian Oil's Project ePIC, an integrated platform for Customer Relationship Management ...
- Apple, Airtel, Jio and Netflix lead customer experience: Kantar
As per the report, Among Digital Devices, Apple emerges as the leader, with Xiaomi at second place. One Plus and Samsung tied for third pla...
- Apple, Airtel, Jio and Netflix lead customer experience: Kantar
As per the report, Among Digital Devices, Apple emerges as the leader, with Xiaomi at second place. One Plus and Samsung tied for third pla...
- NoBroker adopts Google Cloud to enhance customer experience
The company most recently launched Touchless Entry which was developed during the pandemic, and brought to market in just three weeks.
- Droom acquires Visiolab Ideas to enhance customer vehicle research, buying experience
With the acquisition, the company will leverage augmented and virtual reality in addition to tools using artificial intelligence, to offer ...
- View: In the post-Covid world, digital success will be defined by customer experience
Online and ecommerce retail have accelerated, while sectors such as edtech, digital health and online gaming have seen increase in demand. ...
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