CUSTOMER EXPERIENCE
Looking to enhance customer experience at dealerships in India: KiaThe company noted that besides making changes in the company dealerships in sync with the new logo and brand identity, the automaker also p...
- We want to own technology around customer experience: FCA's Mamatha Chamarthi
At a time when many of its rivals are relying more on outsourcing to save costs, Fiat Chrysler (FCA)wants to have its core technologies in-...
- 'COVID-19: Minimum touch ethos to be key value drivers for auto makers for connected cars'
Automakers will need to build a connected car strategy that contains a differentiated customer experience at its core backed by technologic...
- IBM, Indian Oil Corporation collaborate for digital services
The IndianOil One mobile app and portal are part of Indian Oil's Project ePIC, an integrated platform for Customer Relationship Management ...
- Apple, Airtel, Jio and Netflix lead customer experience: Kantar
As per the report, Among Digital Devices, Apple emerges as the leader, with Xiaomi at second place. One Plus and Samsung tied for third pla...
- Apple, Airtel, Jio and Netflix lead customer experience: Kantar
As per the report, Among Digital Devices, Apple emerges as the leader, with Xiaomi at second place. One Plus and Samsung tied for third pla...
- BharatPe elevates Dhruv Dhanraj Bahl to chief operating officer
Prior to joining BharatPe in January 2020, Bahl was the chief business officer at Roadzen where he led the organisation across geographies.
- NoBroker adopts Google Cloud to enhance customer experience
The company most recently launched Touchless Entry which was developed during the pandemic, and brought to market in just three weeks.
- The pandemic has forced companies to invest in cloud-based services, says TCS CEO Gopinathan
In an interaction with TOI, CEO Rajesh Gopinathan said the pandemic is pushing companies globally to move to a far more modern IT architect...
- Wonderla Holidays elevates Arun Chittillappilly as MD to digitise biz in wake of the pandemic
This move also comes after the announcement of retirement of Kochuseph Chittilappilly, promoter and non-executive director of Wonderla Holi...
- We will continue to strive for better customer experience: Dinesh Kumar Khara, SBI Chairman
Dr. Dinesh Kumar Khara took charge as the State Bank of India Chairman effective from October 7. "Will endeavour will be to deliver value a...
- View: In the post-Covid world, digital success will be defined by customer experience
Online and ecommerce retail have accelerated, while sectors such as edtech, digital health and online gaming have seen increase in demand. ...
- If telecom cos’ ARPUs do not double in next 1 year, customer experience will suffer: Sanjay Kapoor
‘Jio will have to take the lead, Airtel will soon follow and will not compete with them on price and Voda Idea will protect their base and ...
- Infosys inks 5-year pact with Genesys to develop and deploy innovation
The five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the customer ...
- Infosys inks 5-year pact with Genesys to develop and deploy innovation
The five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the customer ...
- Amazon, D-Mart lead in customer experience survey: Consulting firm Kantar
Online retailer Amazon and D-Mart have emerged as winners in a report based on customer experience scores by the data, insights and consult...
- Hyundai extends warranty options for customers of its electric vehicle Kona
Under the 'Wonder Warranty' initiative, customers can opt for either three-year unlimited option or four year/60,000 km or five year/50,000...
- Mindtree says uncertainties in this financial year
“We anticipate softening of demand in FY21, as organizations address their concerns over business continuity, availability and survival. In...
- Customer Experience: The new ‘mantra’ for business success in the digital era
APAC businesses understand the importance of customer experience and are focused on optimising the customer journey in 2020, with one in fi...
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