Now you can lock your SBI Net banking access to prevent frauds

Now you can lock your SBI Net banking access to prevent frauds

Highlights

  • The facility is available for retail users only. Therefore, corporate users cannot access this facility.
  • Remember to keep your profile password written somewhere as it will be required to restore the Net banking facility.
With Internet banking frauds increasing every day, the country's largest bank State Bank of India (SBI) has launched a new feature where a customer can lock his/her Net banking access and unlock it when needed. When a person locks his/her Net banking account, it will be disabled as if the user never had the Net banking facility.

The 'onlinesbi' website of the bank, primarily used to access the Internet banking facility says, "For better control & security of your account, you can lock or unlock your INB access through link 'Lock & Unlock User' available in Home / Login Page."

According to the website, this facility is available for retail users only. Therefore, corporate users cannot access this facility.


Things to remember before locking your Internet banking access
Before you lock your Internet banking, remember to keep your profile password safely written somewhere. Remember, profile password is different from the login password. It is an additional security password which would have been created by you when you logged in to your Internet banking account for the first time.

The profile password is primarily used to access or make changes in your profile details such as mobile number, adding a third party etc. via Internet banking.

If you have forgotten your profile password, then before locking your Internet banking facility, reset your profile password.

Also read: How to reset SBI net banking profile password

To lock the internet banking facility
Follow the steps below to lock your internet banking access to your SBI account

Step 1: Visit www.onlinesbi.com
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Step 2: On the website, click on 'Lock & Unlock User'. A new window will pop-up.
online-sbi

Step 3: On the webpage, enter the details as requested - internet banking username, account number and captcha code. Also, from the drop-down menu select the option 'Lock user access'.
Details - a/c no

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Step 4: Once the required details are entered, a new pop-up will appear on your screen. This is what the pop-up will state:
a) You can lock your internet access if you feel there is any unauthorised access/transaction being performed in your account.
b) The scheduled transactions and standing instructions if any set by the user, will continue to be active and get executed as usual and there is no change in these processes.
c) By clicking on OK, your internet access will be locked and you will not be able to perform any internet banking transactions.
lock-user-access

Step 5: Click on OK, if you agree with the above-mentioned conditions.
Step 6: An OTP (one-time password) will be sent to your registered mobile number and email ID. In case of joint account, the OTP will be sent on the mobile number of the primary account holder as per bank records.
OTP

Step 7: Once the OTP is entered correctly, your internet banking access will be locked.
INB-Locked

To unlock the internet banking facility, you can either do it online on the 'onlinesbi' website or via bank's branch.

To unlock the internet banking facility
Follow the steps below to restore the internet banking facility

Step 1: Visit www.onlinesbi.com
Step 2: On the website, click on 'Lock & Unlock User'. A new window will pop-up.
online-sbi

Step 3: Enter the details as requested - internet banking username, account number and captcha code. From the drop-down menu select the option 'Unlock user access'.
details

Step 4: Similarly, an OTP will be sent to your mobile number and email ID.
OTP

Step 5: Enter the OTP. Once the OTP is entered the website will ask you whether you wish to unlock the internet banking access - either via 'Through profile password' or 'Through home branch'.
ways-to-unlock

Step 6: Here we have selected 'Through profile password option'. Therefore, you will be required to enter the profile password and click on submit. If you wish to unlock your internet banking via bank branch, then you are required to visit your home branch. According to SBI's customer care, there are no charges for unlocking the internet banking facility from your home branch.
profile-password

Step 7: Once the profile password is entered successfully, your internet banking access will be unlocked.
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